Return & Refund Policy
Last updated: 14. rujna 2026.
Ovaj sadržaj trenutno je dostupan samo na engleskom jeziku.
We want you to love what you order. This policy explains how returns and refunds work at WearTry.
1. Return Window
You may request a return within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition with tags attached.
2. How to Start a Return
Email support@weartry.shop with your order number and the item you'd like to return. We'll confirm the next steps and provide a return address.
3. Refunds
Once we receive and inspect the returned item, we'll issue a refund to your original payment method within 5–10 business days. Original shipping costs are non-refundable, and return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund, including return shipping, at no extra cost to you.
5. Exchanges
We currently do not offer direct exchanges. If you'd like a different size or item, please return your original order for a refund and place a new order.
6. Customs and Import Duties
Any import duties or taxes paid on delivery are collected by your local customs authority and are not refundable by WearTry.
7. Non-Returnable Items
For hygiene reasons, items marked as final sale, or intimate apparel where applicable, cannot be returned unless faulty.
8. Contact
Questions about a return or refund can be sent to support@weartry.shop.
WearTry — Baku, Azerbaijan